In 2025, Ukrainians will use about 60 million bank cards, according to the National Bank. To serve customers, banks have chatbots in messengers. For example, Monobank's bot is used by 910,000 people on Telegram every month, and it has 2.3 million users on Viber.

At the same time, thousands of Ukrainians encounter fraudulent chatbot fakes in messengers and lose their money because of it. For example, 10,000 people interacted with a fake Monobank chatbot on Telegram over the past month, as evidenced by the bot's open statistics. In mid-October, blogger Ksyusha Maneken was robbed of UAH 6 million by .

How to protect yourself from fraudsters and what banks and messengers are doing to protect their customers? LIGA.net interviewed representatives of banks and cyber specialists.

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